1. About SHHQ and this Privacy Policy
SHHQ Trading Pty Ltd (ABN 17 630 394 071) ( SHHQ ) operates an online marketplace located at the domain address Schoolholidays.com.au that allows users to browse and buy products and services from third-party businesses and organisations, including in relation to school holiday periods ( Online Marketplace ).
This Privacy Policy explains how we manage the personal information that we collect, hold, use and disclose and how to contact us if you have any further queries about our management of your personal information. This Privacy Policy applies to you only to the extent that the collection and handling of your personal information is subject to the Privacy Act 1988 (Cth) ( Privacy Act ).
2. Background
Where the collection or handling of your personal information by us is subject to the Privacy Act, we must comply with the requirements of that Act. The Privacy Act regulates the manner in which personal information is handled throughout its life cycle, from collection to use and disclosure, storage, accessibility and disposal.
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
3. What personal information do we collect?
In the course of our business, we may collect personal information about you that is necessary for us to perform our functions and activities. We will only collect personal information about you by lawful and fair means.
The types of personal information we may collect and hold may vary depending on the nature of our interaction with you and may include:
identifying and contact information (such as your name, age, gender, home and/or business address, email address and telephone numbers);
the details of your Working with Children Certificate or any other relevant workplace certificate;
transaction details relating to purchases and bookings that have been made with us;
bank account and payment details;
your account username and password;
any personal preferences you select in respect of the services and products we offer, including any personal preferences you enter when using our Online Marketplace; and
your location at any given time, using the GPS services on your mobile phone.
We may collect personal information about:
users of our Online Marketplace; and
third parties providing a service to SHHQ.
4. How do we collect personal information?
We may collect your personal information in a number of ways, including when you:
register as a user of our Online Marketplace (including as a seller);
make a booking through our Online Marketplace;
make a purchase through our Online Marketplace;
enter your personal preferences in relation to goods and services on our Online Marketplace;
indicate that you wish to receive updates, offers or any other marketing material from us;
make an inquiry or a complaint; and
communicate with us (either verbally or in writing).
We typically collect your personal information directly from you. On some occasions, we may collect your personal information from third parties such as from:
any of our related bodies corporate;
our third-party providers, suppliers and contractors; and
anyone who makes a purchase or booking on your behalf.
5. Why do we collect, hold, use and disclose your personal information?
The Privacy Act generally requires us to use personal information only for the primary purpose for which it was collected or for secondary purposes which are related (or directly related in the case of sensitive information) to the primary purpose.
In general, we collect, hold, use and disclose personal information for the following purposes:
to carry out our functions and activities, such as operating an Online Marketplace and processing/fulfilling your bookings and orders for products and services;
to manage our relationship with you (including if you are a customer or service provider) and to contact you for follow-up purposes;
to send you updates, offers and other marketing material;
to verify and update personal information held by us;
to review, develop and improve our functions and activities and business processes;
to review and address complaints;
to comply with legal or regulatory obligations; and
for other purposes required or authorised by or under law, including purposes for which you have provided your express or implied consent.
Our functions and activities may change from time to time.
If you provide your email address, telephone and/or mobile phone number, you also consent to us using your email address, telephone and/or mobile phone number to contact you (including by telephone call, SMS or email) for any of the above purposes.
6. To whom may we disclose your personal information?
In order to carry out the above purposes, we may disclose your personal information to:
third-party providers who:
operate services for which you enrol or purchase tickets to; or
produce goods you have purchased;
persons or organisations we engage to assist us in carrying out the above purposes, such as data storage providers, IT support, marketing service providers, insurers and professional advisors; and
our related bodies corporate.
7. What happens if you don't provide your personal information to us?
If you do not provide the personal information that we request, we may be unable to provide the products and services you or others request of us.
8. How do we hold your personal information and manage the data quality and security of your personal information?
We store your personal information electronically on servers located in Sydney, Australia, with access only available by passwords. Data is stored by a third-party storage provider, Linode LLC (249 Arch Street, Philadelphia, Pennsylvania 19106). We aim to store your personal information securely and have a range of security controls in place (including physical, technical and procedural safeguards) designed to protect your personal information.
To the extent required by the Privacy Act, we take reasonable steps to:
make sure that the personal information that we collect, hold, use and disclose is accurate, complete and up to date; and
protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.
9. Do we transfer personal information overseas?
We may disclose your personal information to some of our service providers located overseas.
10. Marketing
We may use your personal information to contact you (including by telephone call, SMS or email) in relation to products, services or other offers we think may be of interest to you. This may include the products, services and other offers of:
SHHQ;
any related body corporate of SHHQ; or
third parties who offer products or services through our Online Marketplace.
We may also use your personal information to conduct online behavioural advertising and target online ads matched to your interests through online platforms such as Facebook, Instagram, Google and Mediavine.
Mediavine Programmatic Advertising (Ver 1.1)
The Website works with Mediavine to manage third-party interest-based advertising appearing on the Website. Mediavine serves content and advertisements when you visit the Website, which may use first and third-party cookies. A cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server so that a website can remember some information about your browsing activity on the Website.
First-party cookies are created by the website that you are visiting. A third-party cookie is frequently used in behavioural advertising and analytics and is created by a domain other than the website you are visiting. Third-party cookies, tags, pixels, beacons and other similar technologies (collectively, “Tags”) may be placed on the Website to monitor interaction with advertising content and to target and optimize advertising. Each internet browser has functionality so that you can block both first and third-party cookies and clear your browser’s cache. The "help" feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, how to disable existing cookies and how to clear your browser’s cache. For more information about cookies and how to disable them, you can consult the information at All About Cookies.
Without cookies, you may not be able to take full advantage of the Website content and features. Please note that rejecting cookies does not mean that you will no longer see ads when you visit our Site. In the event you opt out, you will still see non-personalized advertisements on the Website.
The Website collects the following data using a cookie when serving personalized ads:
IP Address
Operating System type
Operating System version
Device Type
Language of the website
Web browser type
Email (in hashed form)
Mediavine Partners (companies listed below with whom Mediavine shares data) may also use this data to link to other end-user information the partner has independently collected to deliver targeted advertisements. Mediavine Partners may also separately collect data about end users from other sources, such as advertising IDs or pixels, and link that data to data collected from Mediavine publishers in order to provide interest-based advertising across your online experience, including devices, browsers and apps. This data includes usage data, cookie information, device information, information about interactions between users and advertisements and websites, geolocation data, traffic data, and information about a visitor’s referral source to a particular website. Mediavine Partners may also create unique IDs to create audience segments, which are used to provide targeted advertising.
If you would like more information about this practice and to know your choices to opt-in or opt-out of this data collection, please visit National Advertising Initiative opt out page. You may also visit Digital Advertising Alliance website and Network Advertising Initiative website to learn more information about interest-based advertising. You may download the AppChoices app at Digital Advertising Alliance’s AppChoices app to opt out in connection with mobile apps or use the platform controls on your mobile device to opt-out.
For specific information about Mediavine Partners, the data each collects and their data collection and privacy policies, please visit Mediavine Partners.
You may opt out of receiving marketing information from us and online behavioural advertising at any time by contacting us using the contact details which appear immediately below the heading "How can you access or correct your personal information and contact us?".
11. How can you access, correct or delete your personal information and contact us?
Please contact us if you would like to seek access to, request that we correct the personal information we hold about you, or delete your personal information:
By mail: PO Box 1124 Hartwell VIC 3124
By email: [email protected]
We will generally provide you with access to your personal information if practicable and will take reasonable steps to amend any personal information about you which is inaccurate or out of date. In some circumstances and in accordance with the Privacy Act, we may not permit you access to your personal information or may refuse to correct your personal information, in which case we will provide you reasons for this decision.
12. How we handle complaints
If you have any concerns or complaints about the manner in which we have collected or handled your personal information, please advise us of your concern or complaint in writing and send it to [email protected]. Your concern or complaint will be considered or investigated, and we will endeavour to respond to your complaint within 30 days.
It is our intention to use our best endeavours to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you may contact the Office of the Australian Information Commissioner, who may investigate your complaint further.
13. Further information
Further information about the application of the Privacy Act can be found at the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
Changes to our Privacy Policy
This Privacy Policy is effective from the 10th of July 2019. As this Privacy Policy is updated from time to time, to obtain a copy of the latest version at any time, you should visit our website at https://schoolholidays.com.au/privacy-policy or contact [email protected].
